Returns & Refund Policy
Effective Date: [December 19, 2025.]
At Wellness Body Worx, we take pride in the quality of our products and services. Due to the nature of our business, all sales are subject to the following return and refund conditions.
Please read this policy carefully before making a purchase.
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All Sales Are Final Unless Otherwise Stated
Unless explicitly stated in writing, all sales are final. We do not offer refunds or exchanges for change of mind, dissatisfaction, incorrect selection, or misuse of products.
By completing a purchase, you agree to the terms outlined in this policy.
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Non-Returnable & Non-Refundable Items
The following items are strictly non-returnable and non-refundable:
• Opened, used, or partially used products
• Consumable goods (including oils, supplements, balms, creams, herbs, or wellness products)
• Perishable or hygiene-sensitive items
• Digital products, downloads, or online materials
• Gift cards
• Sale, clearance, or promotional items
• Any item not in its original, unopened, and resalable condition
For health, safety, and quality-control reasons, we cannot accept returns on products that have been opened or tampered with.
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Services & Appointments
All wellness services, treatments, and appointments are non-refundable once rendered.
Missed appointments, late arrivals, or cancellations outside of stated cancellation windows are not eligible for refunds or credits.
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Damaged or Defective Items (Limited Exceptions)
If your item arrives damaged or defective, you must notify us within 48 hours of delivery by contacting us at:
📧 [info@wellnessbodyworx.com]
Your message must include:
• Order number
• Clear photos of the item and packaging
• A brief description of the issue
Failure to report damage within this timeframe will void eligibility for review.
If approved, we may, at our sole discretion:
• Replace the item, or
• Issue store credit, or
• Refer you to the manufacturer’s warranty (if applicable)
Refunds are not guaranteed.
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Shipping Issues & Carrier Responsibility
Once an order has been shipped, responsibility transfers to the carrier.
We are not responsible for:
• Delayed deliveries
• Lost or stolen packages
• Incorrect addresses provided by the customer
• Customs delays or duties
Any shipping issues must be resolved directly with the carrier.
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Return Shipping Costs
If a return is approved (which is rare and case-specific):
• The customer is responsible for all return shipping costs
• Original shipping fees are non-refundable
• We do not provide prepaid return labels
Returned items must be received in unused, unopened, and resalable condition.
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Unauthorized Returns
Returns sent without prior written approval will be refused and returned to sender at the customer’s expense.
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Chargebacks & Disputes
Initiating a chargeback without first contacting us constitutes a violation of this policy.
We reserve the right to:
• Dispute chargebacks with documentation
• Restrict future purchases from customers who abuse chargeback systems
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Policy Changes
We reserve the right to update or modify this policy at any time without prior notice. The version in effect at the time of purchase will apply.
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Contact Information
For questions regarding this policy, contact:
Wellness Body Worx
📧 [info.wellnessbodyworx.com]
🌐 [https://wellnessbodyworx.net]
