Shipping Policy1
Shipping Policy
Effective Date: [December 19, 2025]
This Shipping Policy outlines how orders are processed, shipped, and delivered by Wellness Body Worx. By placing an order, you agree to the terms outlined below.
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Order Processing Time
Orders are typically processed within 1–5 business days after payment is received, excluding weekends and statutory holidays.
Processing time refers to order preparation only and does not include transit time.
We reserve the right to delay processing due to inventory availability, verification issues, high order volume, or circumstances beyond our control.
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Shipping Methods & Carriers
Shipping methods and carriers are selected at our discretion unless otherwise stated at checkout.
Estimated delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by:
• Shipping carriers
• Weather conditions
• Customs inspections or clearance
• Postal strikes or service disruptions
• Incorrect or incomplete shipping information
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Shipping Fees
Shipping fees are calculated at checkout and are non-refundable, even in the event of a return, refusal, or delivery delay.
Any duties, taxes, brokerage fees, or customs charges are the sole responsibility of the customer.
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International Shipping
International orders may be subject to customs delays, import restrictions, or additional fees imposed by the destination country.
Wellness Body Worx is not responsible for:
• Seized or rejected shipments
• Delays due to customs processing
• Local import laws or regulations
Refunds will not be issued for international orders affected by customs issues.
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Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
Orders shipped to an incorrect address due to customer error are not eligible for refunds or replacements.
Returned shipments due to incorrect addresses may be reshipped at the customer’s expense.
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Risk of Loss & Title Transfer
All risk of loss and title for purchased items pass to the customer once the order is handed over to the shipping carrier.
Once shipped, the shipment is considered fulfilled.
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Lost, Stolen, or Missing Packages
Wellness Body Worx is not responsible for lost or stolen packages once marked as delivered by the carrier.
If a package is lost in transit, customers must contact the carrier directly to file a claim.
We may assist with documentation at our discretion but are not obligated to issue refunds or replacements.
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Delivery Delays
Delivery delays do not qualify for refunds, returns, or chargebacks.
Carrier delays are outside our control and do not constitute a failure to deliver.
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Damaged Shipments
If an order arrives visibly damaged, customers must notify us within 48 hours of delivery and provide:
• Order number
• Photos of the damaged item
• Photos of the shipping box and packaging
Failure to report damage within this timeframe voids eligibility for review.
Any resolution (replacement, store credit, or manufacturer referral) is determined at our sole discretion.
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Refused or Unclaimed Shipments
Orders refused or left unclaimed by the customer are not eligible for refunds.
Any return shipping costs incurred will be deducted from any potential store credit, if issued.
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Force Majeure
We are not liable for shipping delays or failures caused by events beyond our reasonable control, including but not limited to:
• Natural disasters
• Acts of government
• Labour disputes
• Supply chain interruptions
• Pandemics or public health emergencies
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Chargebacks & Shipping Disputes
Customers agree to contact Wellness Body Worx before initiating any chargeback related to shipping issues.
We reserve the right to dispute chargebacks using carrier tracking confirmation and delivery records.
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Policy Changes
We reserve the right to modify this Shipping Policy at any time without prior notice. The policy in effect at the time of purchase applies.
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Contact Information
For shipping-related inquiries:
Wellness Body Worx
📧 [info@wellnessbodyworx.com]
🌐 [https://wellnessbodyworx.net]